Travel Bag Questions, Answered

We deliver to the contiguous 48 U.S. states. Processing takes 1–3 business days; transit then takes 2–7 days. Alaska, Hawaii, territories, international addresses, and APO/FPO/DPO addresses are outside our delivery area.

Orders with a merchandise subtotal of $59 or more ship free. Below $59, standard shipping is $6.99. The threshold is after discounts and before taxes and shipping.

Start with your itinerary and clothing bulk. Compare each bag’s measurements with a bag you already use. A soft weekender suits folded casual clothes; a garment bag helps keep an outfit separate; a rolling case offers a more structured shape. Our packing guide offers a starting list, not a capacity promise.

Check your airline’s current allowance for your ticket and route. Compare its limits with the full bag dimensions, including wheels and handles. Nominal suitcase sizes are not complete exterior measurements. If the measurement basis is unspecified, contact us before choosing a bag for a flight.

Empty the bag before cleaning. Start with a soft, slightly damp cloth and try an inconspicuous area first. Avoid bleach, soaking, and machine washing unless the item’s care label specifically permits them. Air-dry fully away from direct heat before storing.

Each product page lists the number of organizing bags included. Organizers are sold empty. Clothing, shoes, toiletries, suitcases, and other styling items shown in photos are not included unless the product page expressly lists them.

You may request a return within 30 days of delivery. Items must be unused with original packaging. We cover return shipping for quality defects, wrong items, or transit damage. For other reasons, the customer covers return shipping. The default return address is Zenvex Holdings LLC, 320 E MCKELLIPS RD LOT 170, MESA, AZ 85201-2153. You can contact us first for help. Read the Refund Policy.

We inspect returns within 3–5 business days of receipt. After approval, we initiate the refund to the original payment method. The time for funds to appear depends on your bank or payment provider.